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The iPhone Is Guaranteed to Last Only One Year, Apple Argues in Court

Posted on September 13th, 2017 at 14:54 by John Sinteur in category: News -- Write a comment

[Quote:]

Greg Joswiak, Apple’s VP of iOS, iPad, and iPhone Marketing, told Buzzfeed last month that iPhones are “the highest quality and most durable devices. We do this because it’s better for the customer, for the iPhone, and for the planet.”

But in court, Apple argues that it is only responsible for ensuring the iPhone lasts one year, the default warranty you get when you buy an iPhone. For comparison, if you enroll in Apple’s iPhone Upgrade Program, you will be paying for your new phone for two full years.

We know this because Apple is currently fighting a class-action lawsuit over the widespread premature failure of tens of thousands of iPhone 6 and iPhone 6 Plus devices due to a design flaw that’s become known as “touch disease.” In that court case, currently being litigated in California, the plaintiffs attempted to argue that “consumers reasonably expect that smartphones will remain operable for at least two years when not subject to abuse or neglect because the overwhelming majority of smartphone users are required to sign service contracts with cellular carriers for two year periods.”

Apparently they have a different production line for European phones, as European law states:

EU law also stipulates that you must give the consumer a minimum 2-year guarantee (legal guarantee) as a protection against faulty goods, or goods that don’t look or work as advertised. In some countries national law may require you to provide longer guarantees.

  1. Australia has a similar law to the EU. Australian Consumer Law guarantees certain rights to the consumer, one of which is that a warranty applies according to what a reasonable consumer would regard as reasonable, regardless of what a manufacturer states.

    What this means in practice is that a reasonable consumer would expect a $1000 phone to last more than a year, in fact you might expect it to last 3-4 years, and if that is accepted by a court, that is how long a warranty lasts, allowing refund, repair or replacement.

    See Also: https://www.accc.gov.au/consumers/consumer-rights-guarantees/warranties

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