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Comcast Confessions: why the cable guy is always late

Posted on August 4th, 2014 at 22:36 by John Sinteur in category: News -- Write a comment


Comcast says technicians are on time for their appointments 97 percent of the time, according to internal metrics, and “there is no double booking” of appointments. The company says new-hire technicians receive seven weeks of training and new-hire tech support and repair agents get six weeks.

“Our primary mission for any of our technicians is to respect our customers’ time; to be there to help our customers get the most out of our products and services,” says Tom Karinshak, Comcast’s senior vice president of customer experience. “Our technicians do a really good job of giving our customer choice and control.”

And if you believe a single word of that, I’ve got a bridge for sale…

  1. Comcast has been robo calling our house and lying about their new modem. First of all, we are on the do not call list so the calls are illegal. The robo call states that we have to change our modem (we have the basic modem) or our internet will not work. If that were actually true, which it isn’t, it would violate FCC regulations. Worse, the only reason they are pushing their Xfinity modem is so they can open up a public hotspot on it – like they have announced they are going to do.

  2. [Quote]:

    “We locked down the ability for most customer service reps to disconnect accounts,” a billing systems manager who worked for Comcast from 2008 to 2013 told The Verge. “We queue the calls for customers looking to disconnect to a retention team who are authorized to give more deeply discounted products to keep subscribers. Even if the subscriber disconnects cable, maybe we can keep them on internet or voice.”

  3. @Johno are you a customer of Comcast? If so you have to tell them directly that you don’t want calls.

    See here–


    I used to get a call everyday from Comcast and I stopped it by asking them directly not to call me.

    Personally, I think the FCC do not call list is toothless and a waste of time.

  4. Yes I am a Comcast customer. So, apparently that constitutes a “business relationship”, which gives them an exemption re the do-not-call list. But, according to 47 C.F.R. 64.1200, companies must maintain an internal do-not-call policy and list for their customers/clients who request it. The policy also must be provided on request. I will ask to be placed on their list, and also request their policy. If they call after that I will consider making them pay. Thanks for the links and advice.

    BTW, recently there has been legislation floating around that would allow telemarketing calls to mobile phones. Insanity. How many people is that going to kill?

  5. @johno: I get telemarketing calls on my mobile phone all the time! Mostly robocalls. Bastards. Death’s too good for them.

    It’s my fault. I put my number on Canada’s Do-Not_Call-List. The stupid government then sold the list to telemarkers for $50 a copy. “Please check you’re not calling these numbers before you call.” It then got sold to U.S. telemarketers.

    I could also put anyone else’s phone number on the list (there was no authentication or verification). Stupid bastards.

  6. The Do Not Call list has worked fine for me. The only calls I get are the ones that are legally allowed, i.e. from businesses that can claim some kind of business relationship and from political campaigns which can do what they want.

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