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Comcast Confessions: why the cable guy is always late

Posted on August 4th, 2014 at 22:36 by John Sinteur in category: News


Comcast says technicians are on time for their appointments 97 percent of the time, according to internal metrics, and “there is no double booking” of appointments. The company says new-hire technicians receive seven weeks of training and new-hire tech support and repair agents get six weeks.

“Our primary mission for any of our technicians is to respect our customers’ time; to be there to help our customers get the most out of our products and services,” says Tom Karinshak, Comcast’s senior vice president of customer experience. “Our technicians do a really good job of giving our customer choice and control.”

And if you believe a single word of that, I’ve got a bridge for sale…

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  1. Comcast has been robo calling our house and lying about their new modem. First of all, we are on the do not call list so the calls are illegal. The robo call states that we have to change our modem (we have the basic modem) or our internet will not work. If that were actually true, which it isn’t, it would violate FCC regulations. Worse, the only reason they are pushing their Xfinity modem is so they can open up a public hotspot on it – like they have announced they are going to do.

  2. [Quote]:

    “We locked down the ability for most customer service reps to disconnect accounts,” a billing systems manager who worked for Comcast from 2008 to 2013 told The Verge. “We queue the calls for customers looking to disconnect to a retention team who are authorized to give more deeply discounted products to keep subscribers. Even if the subscriber disconnects cable, maybe we can keep them on internet or voice.”

  3. @Johno are you a customer of Comcast? If so you have to tell them directly that you don’t want calls.

    See here–


    I used to get a call everyday from Comcast and I stopped it by asking them directly not to call me.

    Personally, I think the FCC do not call list is toothless and a waste of time.

  4. Yes I am a Comcast customer. So, apparently that constitutes a “business relationship”, which gives them an exemption re the do-not-call list. But, according to 47 C.F.R. 64.1200, companies must maintain an internal do-not-call policy and list for their customers/clients who request it. The policy also must be provided on request. I will ask to be placed on their list, and also request their policy. If they call after that I will consider making them pay. Thanks for the links and advice.

    BTW, recently there has been legislation floating around that would allow telemarketing calls to mobile phones. Insanity. How many people is that going to kill?

  5. @johno: I get telemarketing calls on my mobile phone all the time! Mostly robocalls. Bastards. Death’s too good for them.

    It’s my fault. I put my number on Canada’s Do-Not_Call-List. The stupid government then sold the list to telemarkers for $50 a copy. “Please check you’re not calling these numbers before you call.” It then got sold to U.S. telemarketers.

    I could also put anyone else’s phone number on the list (there was no authentication or verification). Stupid bastards.

  6. The Do Not Call list has worked fine for me. The only calls I get are the ones that are legally allowed, i.e. from businesses that can claim some kind of business relationship and from political campaigns which can do what they want.

Former NSA Director Patenting Computer Security Techniques

Posted on August 4th, 2014 at 20:37 by John Sinteur in category: Intellectual Property, Security


Former NSA Director Keith Alexander is patenting a variety of techniques to protect computer networks. We’re supposed to believe that he developed these on his own time and they have nothing to do with the work he did at the NSA, except for the parts where they obviously did and therefore are worth $1 million per month for companies to license.

No, nothing fishy here.

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  1. No backdoors, do you promise?

  2. I’m sure if he uses a backdoor he will have the common decency to give a reach-around…

In case of a bad day….

Posted on August 4th, 2014 at 14:46 by John Sinteur in category: News

click this link

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  1. 🙂

The Good-Luck Charm That Solved a Public-Health Problem

Posted on August 4th, 2014 at 13:45 by John Sinteur in category: News


In 2008, Christopher Charles was living in Cambodia and researching anemia. The condition, which is commonly caused by iron deficiency, afflicts roughly half of Cambodia’s children and pregnant women. Untreated, it can lead to lethargy, impaired growth and cognitive development in children, and increased risks of premature delivery and maternal mortality.

Charles, a Canadian epidemiologist, knew that iron-rich foods and supplements were too expensive for most rural Cambodians. Even cast-iron pots, which safely transmit iron to food as it cooks, were out of reach. But he wondered whether a small piece of iron placed in a standard aluminum pot would have a similar iron-releasing effect. To test his hypothesis, Charles distributed blocks of iron to local women, telling them to place the blocks in their cooking pots before making soup or boiling drinking water. The women promptly put them to use as doorstops.

After talking with village elders, Charles learned of a fish known as try kantrop, which the locals ate frequently and considered a symbol of good luck. When he handed out smiling iron replicas of this fish, women started cooking with them. “People associated it with luck, health, and happiness,” he says. Within 12 months, Charles reports, anemia in villages where the fish was distributed virtually disappeared.

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  1. Kudos to him! Simple solutions to complex problems are often best, and least expensive.

Ask a Grown Man: Stephen Colbert

Posted on August 4th, 2014 at 13:41 by John Sinteur in category: News

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